Don Daly

146 South High St.

Lindenhurst, NY 11757

(516) 902-5647

 

 

Objective

To obtain a position that will enable me to use my strong organizational skills, technical              background, and ability to work well with people.       

 

Education

Career Blazers Learning Center, Melville, NY

Help Desk Support Professional

Courses included:

·                           A+ Certification

·                           LAN Training

·                           Installation and Configuration Workshop

·                           PC Applications/Operating Systems

 

Verizon Training Facilities, Garden City, NY

Courses included:

·                           Fiber Optic installation and repair

·                           Working Aloft

·                           DSL install and configuration

·                           Fiber optic voice, data and video

 

TEQ, Huntington Station, NY

Courses, Certificates include:

·               Certified Technology Specialist (CTS)

·                           OSHA Certification

·                           SMART Factory Product Certification

·                           SMART Certified Technical Professional

·                           SMART Product Installation Workshop

 

Employment Experience

 

2010-present TEQ, Huntington Station NY

Field Service Technician

Service and installation of audio visual equipment and interactive whiteboards in a classroom environment. Troubleshooting of interactive whiteboard systems, audio and projectors. Install, modify and repair equipment, provide technical support to customers and other field technicians. As required, complete service reports, timesheets, expense reports and parts lists in a timely, accurate and legible fashion. Maintain an organized work vehicle with necessary tools, manuals and parts required to provide efficient repairs and installations.

 

 

2005-2009 Verizon, Wantagh, NY

Field Technician/Fiber Optics/Telephone

Responsible for installation and repair of telephone and DSL service in various Verizon service areas. Handled FiOS fiber optic installations and repair including voice, data, and video services to business and residential end users. Responsible for inside wiring and terminating equipment. Worked in construction group running fiber lines using both aerial and underground facilities.

 

 

1999-2004Sprint, Melville, NY

Technical Applications Consultant/ Project Manager

Customer account manager involved in pre and post sale broadband support. Managed circuit and equipment inventories on accounts including Estee Lauder and Symbol technologies. Coordinated domestic and international frame relay circuit and equipment installs. Provided customers with weekly billing and service reports. Worked with customer and Sprint network operations to resolve service outages in a timely matter.

 

 

 

 

 

 

REFERENCES AVAILABLE UPON REQUEST